We are currently seeking a motivated individual to come and join our team as a part time receptionist to support effective customer service, administration & communications across the facility.

If you feel like this is the opportunity for you then please see full job description and how to apply below. 

Job Description

Title: Receptionist  

Salary: Negotiable (email salary expectations with CV & Cover letter, please note this will be dependent on experience).

Hours: Part Time (20-30 hours P/W, please note occasional evening work may be required)

Working Location: The New Croft, Chalkstone Way, Haverhill, CB9 0BW

Line Manager: CEO

Purpose of post: To support effective customer service, administration, and communications at The New Croft

Role Objectives:

  • To provide The New Croft facility with a front-line reception & welcoming service.
  • To support efficient day-to-day operations at The New Croft.
  • To answer enquiries in an effective manner from the public via telephone, email and social media as well as ensuring all communications are directed to the correct departments.
  • To support administrational tasks and effective communication for all department Managers.
  • To assist in day-to-day logistics for the facility including mail items, room bookings, deliveries, and any car parking requirements.
  • To undertake daily administrational tasks across The New Croft marketing platforms.
  • To maintain and check all stationery, first aid stock and janitorial supplies at The New Croft site.
  • To maintain all health and safety records, staff training renewals and accident record keeping.
  • To assist with ticket sales for all New Croft events and community schemes when required.
  • To maintain a high level of professionalism, integrity, and communication with all The New Croft key partners.
  • To be a positive team member, bringing creative and innovative ideas to a forward-thinking team.
  • To always work safely, efficiently, and effectively.

Person Specification

Key Skills and Experience Required – Mandatory

  • A passion, knowledge and understanding of excellent customer service requirements.
  • A passion, knowledge and experience of administration and receptionist duties.
  • A passion, knowledge and experience of operating IT systems including Microsoft Outlook, Word and Excel.
  • A passion, knowledge and understanding of sports and leisure industry and community facilities.
  • Excellent communication skills – written and verbal.
  • Excellent internal & external stakeholder relations and customer service skills.
  • Excellent organization skills with good attention to detail.
  • Excellent time management, prioritization skills with the ability to meet deadlines and work under pressure.
  • Ability to play a key role as a part of a team and can demonstrate individual initiative.

Key Skills and Experience Required – Desirable

  • A degree level qualification or at least two years’ experience within administration, IT and receptionist areas.
  • A good knowledge of the work and role of the Haverhill Community Sports Association (HCSA) and its partners.
  • The skill to establish key relationships swiftly and appropriately.

If you feel you demonstrate the necessary skills and attributes required to fulfil the criteria for the vacancy, we would welcome your application.

Should you wish to apply, please email your CV with a covering letter explaining why you are suitable for this role to peterbetts@thenewcroft.co.uk by 9am on Friday 3rd November 2023.

Successful applicants will be contacted via phone or email by Monday 6th November 2023. Should you not receive any correspondence from us on this date, this will mean that unfortunately you have not been selected for interview. Please note interviews will take place on Friday 10th November 2023.

We advise applying promptly for this post as we reserve the right to close and interview early if sufficient suitable applications have been received.

If you have any questions regarding the role, please email peterbetts@thenewcroft.co.uk or phone 07539 229114.